How to Complain
We are committed to providing you with a first-class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.
Please write to us at either our Jersey or Guernsey address below:
- Stephen Csaplar, Compliance Director, Rossborough Financial Services Limited, Dialogue House, 2-6 Anley Street, St Helier, Jersey JE2 3QE
- Stephen Csaplar, Compliance Director, Rossborough Financial Services Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG
Or telephone:
- Jersey 01534 502000
- Guernsey 01481 747940
Or email scsaplar@rfsl.co.uk or the person with whom you have been dealing and we will acknowledge your letter/email within 5 working days and endeavour to provide a further written response within 10 working days.
* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.
Financial Services Ombudsman
If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman
- Jersey - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org, through the website at www.ci-fo.org, or by telephone 01534 748610.
- Guernsey (including Alderney & Sark) - The Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org, through the website at www.ci-fo.org or by telephone 01534 748610.